AIRCRAFT LINE MAINTENANCE – MOBILE WAYS OF COMMUNICATION
When you think of aircraft maintenance, what is the first image that comes to mind? Do you picture an aircraft standing in a big hangar being surrounded by a number of staff, equipment, tools and parts? If so, your answer might be consistent with the vast majority. But did you ever ask yourself what else lies behind the concept? In general, aircraft maintenance can be divided into line and base maintenance. Whereas base maintenance includes activities which require the aircraft to be taken out of service for longer periods and which require special equipment only available in a hangar, line maintenance activities are mostly carried out during normal turnaround periods where the aircraft is on the ground. During line maintenance, the aircraft is not always taken out of service and the maintenance activities can be done at the gate or stand itself (or in a hangar if time permits). Unlike base maintenance, which is always scheduled for longer ground times, line maintenance cannot always be scheduled, since it can imply dealing with unplanned issues arising during normal flight operations. Being well prepared for unplanned maintenance is fundamental to getting an aircraft back into service quickly after experiencing a technical issue, avoiding delays and cancellations. However, as many maintenance departments still communicate via radio or conventional telephones, technical information necessary to perform an unplanned task isn’t always easily available, causing engineers to take longer to complete their job. In order to understand the situation better, let’s have a look at the current workflow in more detail. All information necessary to perform a maintenance task is to be found in the maintenance information system. At the beginning of each shift, the lead engineer reviews all maintenance tasks for the day and assigns them to his or her team members. Equipped with their job assignments and all pertinent documentation the engineers are sent off to their first aircraft, working on routine and special checks. While out on the apron, everything goes according to plan. Nevertheless, unplanned maintenance is never far behind. When informed about a non-routine maintenance task, the lead engineer needs to [...]

